We work as your company's IT department in Guatemala: we support all your staff, look after your network, computers, backups and security, and build the website your business needs. With response times in writing.
"We have no internet at the front desk"
You focus on your business. We make sure everything works: your network, your computers, your e-mail, your information and your website.
Every plan has first-response times defined in the Service Level Agreement, and a monthly report that measures them. Resolution time depends on each case.
How long it takes a technician to pick up a case that stops your operation, by plan.
The faster the response, the fuller the bar. Times apply during each plan's hours, under the Service Level Agreement.
Under fair use, on every plan. New projects are quoted separately.
By WhatsApp, email or phone. Every case is logged in our ticketing system, with a number and follow-up.
If e-mail, the internet or the system goes down, the company stops selling. And it is almost always the same story:
An employee loses the morning fixing something that isn't their job.
No records, no response times and no documentation of what was done.
Backups that were never tested, shared passwords and computers without updates.
Managed support so everything works today. Web solutions so your business grows tomorrow.
A fixed monthly fee and a team that knows your operation. If you already have an IT person, we don't replace them: we back them up.
Mobile-first design, a fixed price and the scope in writing before we start. We take care of hosting, the domain and e-mail.
Managed IT support (IT outsourcing) for small and mid-size companies. The help desk is included in every plan; the other services are activated according to the plan you choose.
All about our IT support for companiesSupport by WhatsApp, email and phone. Every case is logged in our ticketing system, with a case number and follow-up until it is closed. Remote support with no hour caps, under fair use, during your plan's hours.
Router or firewall, Wi-Fi, switches, a separate guest network and link monitoring.
Monitoring, updates, permissions, shared folders and domain controller.
Administration, MFA, licenses, mailboxes and minor migrations.
Managed antivirus/EDR, security patches and disk encryption on laptops.
Setup, daily monitoring and restore tests. A backup that is never tested is not a backup.
Cloud services and secure remote access over VPN.
Equipment and access ready on day one; access removed and information secured when someone leaves.
Already have in-house IT? We cover first-level help desk, vacations, absences and specialized topics, so your team can focus on projects.
By WhatsApp, the chat your team already uses every day, or by email and phone. Every case goes into our ticketing system with a number and is recorded.
We set the priority according to the impact on your operations: a printer is not the same as the internet for the whole office.
A technician takes the case within your plan's response time and starts working on it.
Remotely or at your offices, and we let you know when it is done. Everything is documented.
Every month: cases handled, response times, root causes and recommendations to prevent them.
You pay for the people we support, with a monthly minimum depending on the plan. Remote support is not counted by the hour (fair use); new projects are quoted separately.
From 5 to 15 users, everything in the cloud, no servers.
From 15 to 50 users, with a local network and a server.
30 users or more, several locations or a high dependence on IT.
Move the slider and see your monthly fee instantly.
Estimate in quetzales, before VAT. The final figure is set after the free assessment. Licenses, equipment and onboarding are quoted separately.
Suggested term: 12 months. First-response times apply during the plan's hours, as set in the Service Level Agreement; resolution depends on each case. Compare plans and response times
If something is not in your plan, we tell you before doing it and send you the cost in writing.
Every package includes a mobile-first design, a contact form, WhatsApp, basic SEO, domain and hosting for the first year, and 3 months of care plan.
See packages, timelines and what each website includesQuick presence: a one-page site with up to 3 sections. Installments available.
For businesses getting started online: up to 5 sections, contact form and analytics.
Custom design, up to 8 sections, conversion-focused copy and 1 integration.
Custom UX/UI, up to 3 integrations, funnels and advanced analytics.
Hosting, domain, SSL, daily backups and monitoring. You request the change, we make it.
Hosting, domain, SSL, daily backups, monitoring and 1 h of changes.
Everything in Cuidado, 2 h of changes and a monthly report.
Everything in Gestión, 3 h of changes, light SEO and priority.
For companies that publish often: a website with its own admin panel, to change text, photos and projects without depending on anyone.
Prices in quetzales, before VAT. 50% to start and 50% on approval. Mailboxes are billed per license.
Every industry needs something different from its website and its technology. In construction and healthcare we start from a proven base; in other sectors, we build to measure.
Project portfolio, project types and requests for quotes or technical assessments.
Services, doctors, appointment booking via WhatsApp and protected computers for sensitive information.
Editable catalog, orders via WhatsApp, points of sale and reliable store networks.
Practice areas, team, secure e-mail and backups of client documents.
Schools and academies: online enrollment, classroom Wi-Fi and Microsoft 365 or Google Workspace accounts for teachers and students.
Menu and bookings over WhatsApp, guest Wi-Fi kept apart from the internal network, and reliable points of sale.
Order tracking, secure remote access for warehouses and branches, and managed mobile devices.
Networks for the plant and offices, backups of production data, and integration with your ERP and FEL.
Projects with a fixed scope and price, for support clients and for companies that need them only once.
To Microsoft 365 or Google Workspace, without losing any data.
Cabling, equipment and coverage for the whole office.
We plan and move your technology so everything works on Monday.
Risk review and a prioritized action plan.
Automatic on-site and cloud backups, with restore tests.
Cloud PBX and extensions for your team.
Microsoft 365, Workspace, antivirus and backup, managed and billed with your plan.
We quote computers for you and deliver them fully configured.
Orders, inventory, appointments, portals and automations with FEL or ERP. We show you a prototype before we build.
We don't compete on being the cheapest. We compete on responding fast, documenting everything and delivering what we sign.
Our founder comes from corporate environments and brings that experience to small and mid-size companies.
Every plan has defined response times and a report that measures them.
We document everything and hand over all access and passwords if you decide to change providers.
One contact for your network, your computers, your e-mail and your website.
We tell you what each plan includes and what it doesn't, before you sign. If something is not included, we tell you before doing it.
Since remote support is not billed by the hour (under fair use), it is in our interest that failures don't happen.
| Independent technician | TeraDevs | |
|---|---|---|
| Response time | No agreed time | In writing, by plan |
| Record of every case | No | Case number and follow-up |
| Documentation and access | Undocumented | Documented inventory you can take with you |
| Backups | No fixed schedule | Monitoring and restore tests |
| Vacations or sick leave | No coverage | Coverage when your technician is away |
| Report to management | No | Monthly |
TeraDevs is a managed IT services provider (MSP) based in Guatemala City: it provides technical support to small and mid-size companies for a monthly fee per user and builds their websites.
It operates with the backing of Grupo Sensum: a formal contract and electronic invoicing.
You deal directly with the people who look after your technology, and you sign with an established company.
Can't find your answer? Message us on WhatsApp and we'll reply within one business day.
With TeraDevs, from Q295 per user per month on the Esencial plan (minimum Q2,500), Q310 on Profesional (minimum Q4,500) and Q430 on Integral (minimum Q12,000), in quetzales and before VAT. For example, 25 users with 1 server on the Profesional plan come to Q8,350 per month. Remote support is not counted by the hour, under fair use.
It is a company that acts as the IT department of other companies for a fixed monthly fee: it supports their staff (help desk), maintains their network, servers, e-mail, security and backups, and responds within times agreed in writing. TeraDevs is an MSP based in Guatemala City.
A visit or call of 60 minutes to review your network, computers, e-mail, backups and security. We give you a summary of risks and recommendations, with no obligation.
The Integral plan includes on-call coverage for critical issues outside business hours, with a response within 2 hours. On the other plans, after-hours work is handled subject to availability and billed separately.
Support plans run for 12 months, because in the first month we invest in documenting and securing your infrastructure. Web projects are signed with a work order per project.
We work with them in a co-managed model: we give them backup, tools and coverage during vacations or for specialized topics.
No. Microsoft 365, Google Workspace, antivirus and cloud backup are quoted separately. We manage them and, if you prefer, bill them with your plan.
At a fixed price: Express Q4,800, Starter Q6,800, Profesional Q10,500 and Premium from Q19,500, before VAT. Every package includes a mobile-first design, a contact form, WhatsApp, basic SEO, domain and hosting for the first year, and 3 months of care plan.
From 1 week (Express) to 4 weeks or more (Premium), counted from the day we receive your content. The scope and the date are set in writing in the work order.
By WhatsApp, email or phone. Every case goes into our ticketing system with a number, is prioritized by its impact, and we let you know when it is resolved. Each month you receive a report of all your cases.
Most cases are solved remotely within minutes, and that support is not counted by the hour, under fair use. Your plan's scheduled visits are for on-site maintenance and checkups; if an emergency visit is needed, your plan sets how many are included.
When your company has 5 or more users, depends on e-mail, the internet or a system to sell, and today nobody is responsible for making the technology work. It costs less than hiring an IT person, and you have a full team behind you.
Remote support works nationwide. Visits outside the metropolitan area are quoted with travel costs.
Tell us about your company and we will reply within one business day to schedule the review.