Help desk, networks, servers, Microsoft 365, security and backups for a monthly fee per user, with response times in writing. For small and mid-size companies from 5 users.
In short: TeraDevs is a managed IT services provider (MSP) in Guatemala City. It works as your company's IT department: it supports all your staff over WhatsApp, e-mail and phone, maintains your network, servers, e-mail, security and backups, and sends you a monthly report. Plans from Q295 per user per month (minimum Q2,500), with response times in writing and remote support nationwide.
The help desk is included in every plan. The other services are activated according to the plan you choose. If you already have an IT person, we don't replace them: we back them up.
Support by WhatsApp, email and phone. Every case is logged in our ticketing system, with a case number and follow-up until it is closed: accounts and passwords, computers, printers and coordination with vendors. Remote support with no hour caps, under fair use.
Router or firewall, Wi-Fi, switches, a separate guest network and link monitoring.
Monitoring, updates, permissions, shared folders and domain controller.
Administration, MFA, licenses, mailboxes and minor migrations.
Managed antivirus/EDR, security patches and disk encryption on laptops.
Setup, daily monitoring and restore tests. A backup that is never tested is not a backup.
Cloud services and secure remote access over VPN.
Equipment and access ready on day one; access removed and information secured when someone leaves.
Cases handled, response times, root causes and recommendations to prevent them, every month.
You pay for the people we support, with a monthly minimum depending on the plan. Remote support is not counted by the hour (fair use); new projects are quoted separately. Prices in quetzales, before VAT.
From 5 to 15 users, everything in the cloud, no servers.
From 15 to 50 users, with a local network and a server.
30 users or more, several locations or a high dependence on IT.
Example: 25 users with 1 server on the Profesional plan = 25 × Q310 + Q600 = Q8,350 per month, before VAT. Estimate your fee with the calculator. The final figure is set after the free assessment.
These are first-response times: the time within which a technician takes your case and starts working on it. They run during your plan's hours and are set in writing; resolution time depends on each case. Every month you receive a report that measures them.
| Plan | Esencial | Profesional | Integral |
|---|---|---|---|
| Who it is for | From 5 to 15 users, everything in the cloud, no servers. | From 15 to 50 users, with a local network and a server. | 30 users or more, several locations or a high dependence on IT. |
| Price | Q295 per user per month + VAT (minimum Q2,500 + VAT) | Q310 per user per month + VAT (minimum Q4,500 + VAT) | Q430 per user per month + VAT (minimum Q12,000 + VAT) |
| Hours | Monday to Friday, 8:00 to 17:00 | Monday to Friday, 8:00 to 17:00 | Monday to Friday, 7:30 to 18:00, and Saturdays, 8:00 to 12:00 |
| P1 · Critical (first response) | 2 hours | 1 hour | 30 minutes |
| P2 · High (first response) | 4 hours | 2 hours | 1 hour |
| P3 · Normal (first response) | 8 business hours | 4 business hours | 2 business hours |
| P4 · Low (first response) | 2 business days | 1 business day | 8 business hours |
| After hours | Subject to availability, billed separately | Subject to availability, billed separately | On-call coverage for critical issues (P1), response within 2 hours |
| Visits included | 1 scheduled visit per month | 2 scheduled visits and 1 emergency visit per month | Weekly visit and 2 emergency visits per month |
| Servers | Not applicable (no servers) | Q600 per server per month + VAT | 1 server included; additional servers Q600 per month + VAT |
Response means that a member of our team confirms and classifies your case through an official channel (WhatsApp, e-mail or phone). Critical issues must be reported by phone at +502 5619-2730. All times run during your plan's hours, except the Integral plan's on-call coverage. Resolution time depends on each case. Prices in quetzales, + VAT.
If something is not in your plan, we tell you before doing it and send you the cost in writing.
This is how the help desk handles every case, whether it is a password or the internet for the whole office.
By WhatsApp, the chat your team already uses every day, or by email and phone. Every case goes into our ticketing system with a number and is recorded.
We set the priority according to the impact on your operations.
A technician takes the case within your plan's response time.
Remotely or at your offices. Everything is documented.
Every month: cases, response times, root causes and recommendations.
We don't compete on being the cheapest. We compete on responding fast, documenting everything and delivering what we sign.
| Independent technician | TeraDevs | |
|---|---|---|
| Response time | No agreed time | In writing, by plan |
| Record of every case | No | Case number and follow-up |
| Documentation and access | Undocumented | Documented inventory you can take with you |
| Backups | No fixed schedule | Monitoring and restore tests |
| Vacations or sick leave | No coverage | Coverage when your technician is away |
| Report to management | No | Monthly |
When your company has 5 or more users, depends on e-mail, the internet or a system to sell, and today nobody is responsible for making the technology work. It costs less than hiring an IT person, and you have a full team behind you.
We cover first-level help desk, vacations, absences and specialized topics (level 3), with our monitoring tools, so your team can focus on projects.
Office at Edificio Ascend, 13 Calle 5-31 Zona 9, Office 641, Guatemala City (view on Google Maps). Remote support nationwide; visits outside the metropolitan area are quoted with travel costs. General hours: Monday to Friday, 8:00 to 17:00, plus each plan's hours as shown in the table above.
We have platforms adapted for construction, clinics and healthcare, retail and professional firms.
Can't find your answer? Message us on WhatsApp and we'll reply within one business day.
It means hiring an outside company to act as your IT department for a monthly fee: it supports your staff, maintains your network, servers, e-mail, security and backups, and responds within times agreed in writing. With TeraDevs you pay per user, not per hour.
Because remote support is not counted by the hour, under fair use: you pay for the people we support, with a monthly minimum depending on the plan. Since we don't bill hours, it is in our interest that failures don't happen, and we work to prevent them.
Remote support covers your users' incidents and requests during your plan's hours, with no hourly charge. It does not include new projects, development, in-depth support for third-party systems or after-hours work (except the Integral plan's on-call coverage); those are quoted separately. If for several months usage exceeds what is normal for your number of users, we review the plan with you before making any change.
From 5 users, when your company depends on e-mail, the internet or a system to sell and today nobody is responsible for making the technology work. Esencial plan: from 5 to 15 users, everything in the cloud, no servers. Profesional plan: from 15 to 50 users, with a local network and a server. Integral plan: 30 users or more, several locations or a high dependence on IT.
Yes: administration, MFA, licenses, mailboxes and minor migrations are included in every plan. Licenses are quoted separately and, if you prefer, we manage them and bill them with your plan. A full e-mail migration is quoted as a project.
The assessment (60 minutes) is free. If you sign up, onboarding is a one-time payment equal to 1 monthly fee and includes inventory, documentation and baseline security. The suggested term is 12 months.
Your accounts are yours: we document everything and hand over all access and passwords if you decide to change providers.
Yes. Remote support works nationwide. Visits outside the metropolitan area are quoted with travel costs.
A visit or call of 60 minutes to review your network, computers, e-mail, backups and security. We give you a summary of risks and recommendations, with no obligation.